Got questions? We've got you.

Our first Black Friday sale runs from 10 November at 12:00 PM to 17 November at 12:00 PM AEDT. Our second sale runs from 27 November at 12:00 AM to 30 November at 12:00 PM AEDT. Offers are available during the advertised periods only.

Enjoy up to 60% off selected Salted styles! Discounts vary by product, so check the product page for the current sale price.

No code is needed to shop the advertised Black Friday prices. Eligible sale prices are shown on the website.

No, promotional discount codes can't be combined with other offers during the sale.

Yes. The advertised Black Friday prices will appear on eligible products while the promotion is live.

Yes! Early access is exclusively available to our VIP Beach Club members, giving them the chance to get the store credit back if eligible. 💗

Our Black Friday sale is sitewide! 🎉 Enjoy up to 60% off across Salted, with discounts varying by product.

Only products explicitly marked as eligible are included. Please check the offer details shown at checkout.

Some styles may be restocked, but others won't return. We can't guarantee that sold-out sizes will be available again before the sale ends.

Neon Tides is our newest collection and is available to shop during Black Friday. Check each product page for its current price and any applicable offer.

Orders are usually processed within 1–3 business days. During busy sale periods, processing may take a little longer.

It may. Higher order volumes and carrier demand can cause delays, so please allow extra time.

Shipping charges and any available free-shipping thresholds are displayed at checkout for your delivery address.

Christmas delivery cut-off dates will be announced once confirmed. We can't guarantee arrival by a specific date.

Please contact us as soon as possible with your order number and correct address. We'll do our best to help, but changes aren't guaranteed once fulfilment has started.

Express shipping isn't currently available.

Yes! Available delivery destinations and shipping costs are shown at checkout. US customers should shop via our US storefront.

Once your order ships, you'll receive a shipping confirmation with tracking details.

First check the latest carrier tracking updates. If your parcel appears stuck or missing, contact our support team with your order number so we can look into it.

Black Friday promotional orders have special return restrictions. Change-of-mind returns may not be available for orders placed during the promotional windows. Your rights under applicable consumer law, including for faulty items, remain unaffected.

Our usual sale-item policy allows eligible exchanges, but special Black Friday restrictions may apply. Please contact support before sending anything back. Faulty-item rights remain unaffected.

Please check our current Returns & Exchanges policy for the applicable time window. Black Friday orders may be subject to additional restrictions.

For eligible change-of-mind exchanges or store credit, items must be unworn, unused and returned with their original tags attached. This does not limit statutory rights for faulty goods.

We don't normally offer refunds for change of mind or sizing. Outside special promotional restrictions, eligible regular-price returns may qualify for an exchange or store credit. Faulty items are handled in line with consumer law.

For an eligible store-credit return, the credit is based on the amount actually paid for the accepted returned item, not its original full price.

Gift cards are generally not refundable for change of mind, subject to applicable consumer law.

For eligible change-of-mind returns, return shipping costs may apply. If your item is faulty or incorrect, contact support so we can arrange the appropriate resolution.

We're so sorry! Please contact our support team with your order number and clear photos of the issue. We'll help resolve it in line with your consumer rights.

Eligibility depends on the item, promotion and order details. Contact support if you're unsure, especially for bundled offers or Black Friday orders.

During eligible promotional periods, qualifying orders receive one free gift based on the applicable spend tier. Gift availability and promotion terms apply.

For eligible AUD orders: spend A$200–A$299.99 for a Toiletries Travel Bag; A$300–A$399.99 for a Salted Tote Bag; or A$400+ for a Towel Wrap Skirt. You receive one gift from your highest qualifying tier, not all three.

Eligible gifts are arranged during fulfilment according to the promotion rules. They may not appear as a separate item in your cart or order confirmation.

Yes, provided the order was placed during the eligible promotional period and meets the qualifying spend requirements.

Free gifts are assigned by the qualifying spend tier and can't normally be swapped for another tier's gift.

Gift eligibility is assessed per qualifying order. Separate orders aren't combined to reach a higher spend tier.

Contact support as quickly as possible with your order number. We can't guarantee changes or cancellation once an order is being processed.

If there's an inventory issue with your order, our team will contact you to discuss the available options.

Black Friday offers can't be stacked with other promotional discount codes. Free gift eligibility is based on the promotion's qualifying order value.