If for any reason you wish to return an item, we’re here to help. We offer store credit for change of mind, size exchanges, or style changes.

  • LODGE YOUR RETURN

    Visit our Return Portal within 14 days of your order date & Lodge your complaint.

  • PACK WITH CARE

    Ensure items are unworn, unwashed, and have hygiene liners attached.

  • DROP & SHIP

    Print your label and drop it at any post office or mail box

  • Once your return arrives:

    • Exchanges: processed within 2–4 business days
    • Store credit: issued within 1–3 business days
    • Refunds (faulty items only): processed within 3–5 business days

  • SALE PURCHASE

    Any item purchased during a sale, promotion, discount event, or clearance period is considered final sale and is not eligible for returns, exchanges, store credit, or refunds unless faulty.

  • Still need help?

    If you have any questions about your return, please reach out to our support team at: returns@saltedau.com
    We’re always happy to help

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Return Guidelines

  • 14-Day Window: Return requests must be lodged within 14 days of your order date.
  • Pristine Condition: Items must be unworn and unwashed with original tags, hygiene liners, and no scents/odors.
  • Final Sale: All sale, promotional, discounted, and clearance items are final sale and cannot be returned, exchanged, or refunded.
  • Return Shipping: Customers cover shipping costs; labels are provided via our portal for easy drop-off.
  • Store Credit: Refunds are only for faulty items; all other returns are processed as store credit within 3 business days.
  • Risk & Protection: We are not liable for lost/damaged returns unless optional Shipping Protection was purchased at checkout.
START YOUR RETURN

Additional Shipping Information

Australia & New Zealand

  • Dispatch: Ships from our Newcastle studio.
  • Delivery: 2–5 business days via fully trackable service.
  • Sustainability: Arrives in 100% eco-friendly, plastic-free mailers.

United States (DDP Service)

  • No Surprise Fees: All duties, taxes, and import costs are pre-paid by Salted. The price at checkout is your final price.
  • Delivery: 7–10 business days via DHL Express or Australia Post.
  • Returns: 14-day return window via our online portal (return shipping costs apply).

Canada & International

  • Delivery: 10–15 business days via Australia Post International.
  • Import Fees: Please note that VAT, duties, or local handling fees may be collected at the border per your country's regulations.

SHIPPING REWARDS & CARE

Complimentary Shipping
We offer free standard shipping on all orders exceeding the following thresholds:

  • Australia: Over AUD $100
  • United States: Over USD $200
  • International: Over USD $200

Our Signature Packaging
Every Salted piece is mindfully wrapped in biodegradable or recycled materials and includes a hand-written thank you note.

  • Gifting: If your order is a gift, please leave a note at checkout for special handling.

EU / EEA Customers – Right of Withdrawal

For customers located in the European Union (EU) or European Economic Area (EEA), you may have a legal right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.

To exercise this right, please submit your request through our Returns Portal within 14 days of delivery.

Once your request has been submitted, you'll have an additional 14 days to return your item(s).

Items must be returned unworn, unwashed, and in their original condition with all tags and hygiene liners intact.

This right applies only where required under EU consumer protection laws and does not affect the return rights available to customers outside the EU/EEA.

Start your request here:

Start a Withdrawal Request