If for any reason you wish to return an item, we’re here to help. We offer store credit for change of mind, size exchanges, or style changes.

  • LODGE YOUR RETURN

    Visit our Return Portal within 14 days of your order date & Lodge your complaint.

  • PACK WITH CARE

    Ensure items are unworn, unwashed, and have hygiene liners attached.

  • DROP & SHIP

    Print your label and drop it at any post office or mail box

  • Once your return arrives:

    • Exchanges: processed within 2–4 business days
    • Store credit: issued within 1–3 business days
    • Refunds (faulty items only): processed within 3–5 business days

  • SALE PURCHASE

    • Sale items unfortunately cannot be returned. All Sale items are final.
    • All Sale items included as part of our BLACK FRIDAY promotion are also considered final sale and cannot be returned.

  • Still need help?

    If you have any questions about your return, please reach out to our support team at: returns@saltedau.com
    We’re always happy to help

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Return Guidelines

  • 14-Day Window: Return requests must be lodged within 14 days of your order date.
  • Pristine Condition: Items must be unworn and unwashed with original tags, hygiene liners, and no scents/odors.
  • Final Sale: All sale items (including Black Friday promotions) are final and cannot be returned.
  • Return Shipping: Customers cover shipping costs; labels are provided via our portal for easy drop-off.
  • Store Credit: Refunds are only for faulty items; all other returns are processed as store credit within 3 business days.
  • Risk & Protection: We are not liable for lost/damaged returns unless optional Shipping Protection was purchased at checkout.
START YOUR RETURN

Additional Shipping Information

Australia & New Zealand

  • Dispatch: Ships from our Newcastle studio.
  • Delivery: 2–5 business days via fully trackable service.
  • Sustainability: Arrives in 100% eco-friendly, plastic-free mailers.

United States (DDP Service)

  • No Surprise Fees: All duties, taxes, and import costs are pre-paid by Salted. The price at checkout is your final price.
  • Delivery: 7–10 business days via DHL Express or Australia Post.
  • Returns: 14-day return window via our online portal (return shipping costs apply).

Canada & International

  • Delivery: 10–15 business days via Australia Post International.
  • Import Fees: Please note that VAT, duties, or local handling fees may be collected at the border per your country's regulations.

SHIPPING REWARDS & CARE

Complimentary Shipping
We offer free standard shipping on all orders exceeding the following thresholds:

  • Australia: Over AUD $100
  • United States: Over USD $200
  • International: Over USD $200

Our Signature Packaging
Every Salted piece is mindfully wrapped in biodegradable or recycled materials and includes a hand-written thank you note.

  • Gifting: If your order is a gift, please leave a note at checkout for special handling.