Returns & Exchanges
Designed for confidence. Guaranteed for fit.
Easy exchanges and store credit within 14 days.How it works
A simple return process, made easy.
If your Salted piece is not quite right, we’re here to help with exchanges or store credit for eligible items.Lodge your return
Visit our Return Portal within 14 days of your order date and submit your request.
Pack with care
Items must be unworn, unwashed, and returned with original tags and hygiene liners attached.
Drop & ship
Print your label, pack your item securely, and drop it at your local post office or mailbox.
Return guidelines
Before you send it back
- 14-day window: Return requests must be lodged within 14 days of your order date.
- Pristine condition: Items must be unworn and unwashed with original tags, hygiene liners, and no scents or odours.
- Final sale: Sale, promotional, discounted, and clearance items are final sale and cannot be returned, exchanged, or refunded unless faulty.
- Return shipping: Customers cover return shipping costs; labels are provided via our portal for easy drop-off.
- Store credit: Refunds are only for faulty items; all other eligible returns are processed as exchange or store credit.
Shipping & care
Additional shipping information
Australia & New Zealand
- Dispatch: Ships from our Newcastle studio.
- Delivery: 2–5 business days via fully trackable service.
- Sustainability: Arrives in 100% eco-friendly, plastic-free mailers.
United States
- No surprise fees: All duties, taxes, and import costs are pre-paid by Salted.
- Delivery: 7–10 business days via DHL Express or Australia Post.
- Returns: 14-day return window via our online portal.
Canada & International
- Delivery: 10–15 business days via Australia Post International.
- Import fees: VAT, duties, or local handling fees may be collected at the border.
EU / EEA customers
Right of withdrawal
For customers located in the European Union (EU) or European Economic Area (EEA), you may have a legal right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.
To exercise this right, please submit your request through our Returns Portal within 14 days of delivery. Once submitted, you’ll have an additional 14 days to return your item(s).
Items must be returned unworn, unwashed, and in their original condition with all tags and hygiene liners intact.
This right applies only where required under EU consumer protection laws and does not affect return rights available to customers outside the EU/EEA.
Still need help?