Exchange
SIZE OR STYLESwap your eligible item for a different size or style, subject to stock availability. If your preferred item is unavailable, our team will help you explore the available options.
HOME / RETURNS
Returns & Exchanges
Not quite the right fit? We're here to help.
HOW IT WORKS
A simple return process, made easy.
Follow these 3 steps to lodge your return.
1
Lodge your return
Submit your request through our Returns Portal within 14 days of receiving your order.
2
Pack with care
Keep your item unworn, unwashed, and with its original tags and hygiene liner attached.
3
Drop & ship
Follow the instructions provided in your return portal to send your parcel back.
Use the return shipping label provided through our Returns Portal, where available, to ensure your parcel is trackable.
RETURN GUIDELINES
Before you send it back
14-day window: Return requests must be lodged within 14 days of receiving your order.
Pristine condition: Items must be unworn and unwashed with original tags, hygiene liners, and no scents or odours.
Final sale: Sale, promotional, discounted, and clearance items cannot be returned for change of mind or sizing issues, except where required by applicable consumer law.
Return shipping: Return shipping fees may apply. Checkout Plus covers eligible return shipping fees but does not change return eligibility.
Store credit: Issued for eligible returns after inspection. Applicable return shipping fees may be deducted; store credit never expires.
CHECKOUT PLUS
Hassle-free returns with Checkout Plus
Add Checkout Plus at checkout to cover eligible return shipping fees. Return eligibility and all other policy conditions still apply.
Checkout Plus & Returns FAQ
What is Checkout Plus / Free Returns Add-on?
Checkout Plus is an optional add-on that covers eligible return shipping costs if you need to send an item back. It does not change our returns policy, eligibility requirements, or refund conditions.
How do I get Checkout Plus?
Add Checkout Plus when it is offered during checkout, before placing your order. Availability may vary by location.
What do I get with Checkout Plus?
For eligible returns, Checkout Plus covers applicable return shipping costs. All other conditions still apply, including the return window, item condition, and exchange, store credit, or refund eligibility.
When can I use Checkout Plus?
When you need to return an eligible item from an order that included Checkout Plus. Submit your request within the applicable return window through our Returns Portal.
Can Checkout Plus be refunded?
Checkout Plus is generally non-refundable. If your location is not eligible for the service, the add-on fee will be automatically refunded.
Can I return sale items?
Sale, promotional, discounted, and clearance items are final sale and cannot be returned for change of mind or sizing issues, except where required by applicable consumer law.
Does a return mean I'll receive a refund?
No. A return does not automatically mean a refund. Eligible change-of-mind returns are handled through exchange or store credit. Refunds are available for qualifying faulty items following assessment and approval, subject to applicable consumer law. Checkout Plus only covers eligible return shipping costs.
When will I receive my store credit?
Store credit is issued after we receive and inspect your eligible returned items. The value is based on the amount paid for those items, less any applicable return shipping fees. Store credit never expires.
What if my exchange item is out of stock?
If your requested exchange item is unavailable, store credit will be issued instead once your eligible return has been received and inspected.
What if my item is faulty?
Please email returns@saltedau.com with your order number and clear photos of the issue so our team can help assess it. Your statutory consumer rights remain unaffected.
EU / EEA CUSTOMERS
Right of withdrawal
For customers located in the European Union (EU) or European Economic Area (EEA), you may have a legal right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.
To exercise this right, please submit your request through our Returns Portal within 14 days of delivery. Once submitted, you'll have an additional 14 days to return your item(s).
Items must be returned unworn, unwashed, and in their original condition with all tags and hygiene liners intact, subject to applicable consumer law.
STILL NEED HELP?
Our team is here for you.
Questions about your return, exchange, or store credit?
EMAIL RETURNS@SALTEDAU.COM
